Read PDF The Adoption of Self-Service Technologies

Free download. Book file PDF easily for everyone and every device. You can download and read online The Adoption of Self-Service Technologies file PDF Book only if you are registered here. And also you can download or read online all Book PDF file that related with The Adoption of Self-Service Technologies book. Happy reading The Adoption of Self-Service Technologies Bookeveryone. Download file Free Book PDF The Adoption of Self-Service Technologies at Complete PDF Library. This Book have some digital formats such us :paperbook, ebook, kindle, epub, fb2 and another formats. Here is The CompletePDF Book Library. It's free to register here to get Book file PDF The Adoption of Self-Service Technologies Pocket Guide.
Citation Tools
Contents:
  1. Additional information
  2. Self‐service technology adoption: comparing three technologies
  3. "An investigation of Indian consumers' adoption of retail self-service " by Rama Srinivasan
  4. Firms’ adoption of self-service technology: how managerial beliefs shape co-production decisions
  5. 1 Introduction

Finally, the findings can help decision makers to ascertain whether to invest in SST as an alternative to service representative solutions.

Related eJournals

We use cookies to help provide and enhance our service and tailor content and ads. By continuing you agree to the use of cookies. Download full text in PDF Download.

Additional information

Procedia Computer Science Volume , , Pages Author links open overlay panel Eoghan Considine Kathryn Cormican. Under a Creative Commons license.


  1. The Rise of Guest Self-Service Technology in the Hospitality Industry;
  2. Notes dune mère Cours déducation maternelle (French Edition)?
  3. So Swift the Storm.

Abstract Self-service technologies SST have become ubiquitous in modern life. Keywords Self-service technologies. Recommended articles Citing articles 0.

Self‐service technology adoption: comparing three technologies

It makes sense — on the one hand the newer tools have learned how best to deliver a highly-usable self-service capability, often employing consumer-world capabilities to drive end-user adoption. And the older self-service tools have been in situ long enough to reap the anticipated benefits — which may or may not have involved repeat attempts to bring about self-service success. The tool alone is not enough, as this cohort-based view of tool age shows:.

As you can see the four pie charts show, having either newer or older tools was insufficient for these organizations to achieve self-service success.

Self service Technologies SSTs

The full SDI report is available here. If you want more content like this, please subscribe to our monthly email. Or follow ITSM.

"An investigation of Indian consumers' adoption of retail self-service " by Rama Srinivasan

Image Credit. Also an independent IT and IT service management marketing content creator, and a frequent blogger, writer, and presenter on the challenges and opportunities for IT service management professionals. Previously held positions in IT research and analysis at IT industry analyst firms Ovum and Forrester and the UK Post Office , IT service management consultancy, enterprise IT service desk and IT service management, IT asset management, innovation and creativity facilitation, project management, finance consultancy, internal audit, and product marketing for a SaaS IT service management technology vendor.